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Our services include, IMAC, Degauss and Service Maintenance.

All services are provided within working days except weekends and public holidays. Refer to service plan which needs after office hours, weekends, and holidays.

Please drop us an email for your requirements to sales@mailliwproducts.com for service engagement and discussion.

Then, an official quotation will be provided. Service will be arranged and perform upon PO confirmation and payment received.

 

 

Onsite Break/Fix and IMAC & Data Center Mgmt. | Quest International

Break-Fix – ECI SYSTEMS

 

IT SUPPORT SERVICE (IMAC)

 

Our service offers:

·        Install

o   System structure at the user's workplace

o   Initial installation and deployment of hardware components

o   Initial installation and deployment of software applications

·        Move

o   Relocation of the workstation system to another location

o   Change to another workstation system

o   Change of end user

·        Add

o   Installation of additional hardware

o   Installation of additional software

·        Change

o   Change of existing hardware configuration

o   Updating of installed software

o   Customization of software settings

o   Uninstalling unneeded software applications

 

In addition, two additional service packages (IMAC / R / D) can be provided:

·        Remove

o   Control of the devices to be uninstalled

o   Secure deletion of existing data carriers

o   Create a deletion report

o   Dismantling of the defined system group

 

Preparation for return transport, storage, or disposal

·        Dispose

o   Transport and environmentally friendly recycling

o   Hardware refresh (reprocessing / testing of the hardware) and return to the customer

 

 

HD-2 Hard Drive Degausser

HDDs & Backup Tapes Degausser

 

Degauss Service

Degaussing is the process of decreasing or eliminating a remnant magnetic field. It is also used to reduce magnetic fields to destroy data held on magnetic storage, for example, hard disks and backup tapes.

 

We are using magnetic degausser to destroy all data on hard drives and tape in ~7 seconds, verifies the erasure field strength, and numerically displays the gauss level after each cycle. Its desktop degausser erases high coercivity (magnetic) hard drives up to 1.25 inches in height, as well as the full range of tape cartridge media.

 

Magnetic Degausser Features & Secure and Compliant

Our degausser helps meet government and industry standards requiring complete erasure of sensitive data prior to disposal, including:

·       Generates 10,000+ Gauss (1 Tesla) magnetic field for complete erasure of disks and tapes.

·       Complete data elimination in ~7 seconds

·       LCD numerically displays gauss level after each cycle

·       Erases up to 1,920 (1.8 in.), 960 (2.5 in.), and 240 (3.5 in.) drives per hour

·       Erases working and non-working hard drives

·       CE certified

·       DoD (Emergency Destruction)

·       GDPR (General Data Protection Regulation)

·       GLBA (Gramm-Leach-Bliley Act)

·       HIPAA (Health Information Portability and Accountability Act)

·       IRS 1075

·       NIST SP 800-88r1

·       PCI DSS 3.2 (Payment Card Industry Data Security Standard)

·       PIPEDA (Personal Information Protection and Electronic Documents Act)

International Standards

Our degausser is independently tested and certified to meet CE safety and compatibility standards worldwide.

 

 

 

 

 

Service Maintenance

We are offering 3 Service Maintenance Packages: BASIC, STANDARD and PREMIUM plans

 

 

PLANS

SERVICE INCLUDES

BASIC

STANDARD

PREMIUM

TOTAL HOURS COVERAGE

30 HOURS

50 HOURS

100 HOURS

MON – FRI

YES

YES

YES

9AM – 5PM

YES

YES

YES

AFTER OFFICE HOURS

NO

YES

YES

WEEKENDS & PUBLIC HOLIDAY (PRE-ARRANGED)

NO

NO

YES

HOUR DEDUCTION RATES

WORKING HOURS

FIRST MIN 2 HOURS, SUBSEQUENT 1 HOUR, MAX 4 HOURS

YES

YES

YES

HOUR DEDUCTION RATES

AFTER WORKING HOURS RATES

FIRST MIN 2 HOURS, SUBSEQUENT 1 HOUR, MAX 4 HOURS

1.5 TIMES PER HOUR

NO

YES

YES

HOUR DEDUCTION RATES

WEEKENDS & PUBLIC HOLIDAY

FIRST MIN 2 HOURS, SUBSEQUENT 1 HOUR, MAX 4 HOURS

2 TIMES PER HOUR

NO

NO

YES

PART REPLACEMENT

DEDUCTION FROM HOURS

NO

YES (50%)

YES (100%)

 

 

 

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